夜市人生

Former Dollar General CEO Vasos is back and Wall Street cheers. Shares up sharply_我的网站

一 |     　　近日，“称重薯片藏果冻增重”的话题引发热议。有消费者反映，在超市购买称重薯片时，包装正面透明区域只露出薯片，拆开后才发现不透明的红色包装下藏着一整袋果冻。五包薯片花了十多块，果冻的重量远超薯片本身，薯片却轻飘飘，让人有种被“糊弄”的感觉。    Shares of Dollar General are up more than 7% before the opening bell Friday after the discount chain said Todd Vasos will be returning as CEO after a streak of disappointing quarterly profits.The company has missed Wall Street profit projections in four of the five past quarters and shares have fallen nearly 60% this year. The company has also wrestled with a number of labor issues. In July a National Labor Relations Board judge said that Dollar General violated federal labor law and “clearly intended to interfere” with worker rights in efforts to quell unionization at a Connecticut store.Violations from the Dolgen Corp., which operates Dollar General stores, included wrongfully firing an employee and making an implied threat to close the location in Barkhamsted, the NLRB decision read — adding that the company also sent corporate officials to the store and other locations across Connecticut in response to a 2021 union drive.Beyond unionization, Dollar General has faced multiple penalties for store safety over the years — including federal citations for electrical hazards and obstructed fire exits. As of May, the Labor Department’s Occupational Safety and Health Administration had proposed more than $21 million in penalties since 2017 after conducting 240 store inspections nationwide.Vasos stepped down as Dollar General’s top executive in 2022 after seven years. He takes over from Jeff Owen.Under Vasos' leadership, Dollar General expanded its store base by about 7,000 locations, added nearly 60,000 net new jobs, increased annual sales revenue by more than 80%, and more than doubled its market capitalization to approximately $58 billion. "At this time the board has determined that a change in leadership is necessary to restore stability and confidence in the company moving forward,” the company's chairman, Michael Calbert, said in a prepared statement.While saying the switch back to Vasos is not surprising, Citi analyst Paul Lejuez said many of the issues beguiling the company took root under his control. “While many of the issues surfaced shortly after Owen took over the CEO role, we believe many of these challenges had their origins while Vasos was CEO,” said in report published shortly after the leadership change was announced. “We do not believe there is a simple fix.” Dollar General, based in Goodlettsville, Tennessee, expects 2023 net sales growth in a range of 1.5% to 2.5%. Its prior outlook was for sales growth between 1.3% and 3.3%.。这种看似不起眼的包装“小心思”，其实不少人都遇到过：称重商品里藏垫板、藏干燥剂、藏赠送品，买回家才发现“分量”和“内容”对不上。　　遇到这类情况，很多人第一反应是“算了，没几块钱”。

二 | 可仔细想想，这恰恰是消费权益被轻视的表现。少则几元、多则几十元的“隐形增重”，背后是商家对消费者的不尊重。看起来是小事，积少成多就是一大笔钱，更重要的是，这种“侥幸心理”一旦被默许，就会有更多人踩坑。所以，学会在遇到问题时合理、有效地维权，是每个消费者都该掌握的基本技能。　　当你在门店或线上发现称重商品“货不对板”“缺斤短两”，首先最直接的途径是找超市或商家的售后和客服沟通。

三 | 正规门店通常有投诉电话或退换货处理机制，你把购物小票、商品包装照片留好，说明情况，多数门店会愿意协商解决，毕竟这也是他们口碑的一部分。这一步成本最低，也最应该先尝试。

四 | 　　如果商家推诿、态度强硬，或是在线上购物中遇到类似问题，平台层面的介入就很重要了。无论是电商平台还是连锁商超的线上渠道，都有官方客服和售后入口，你可以保留订单凭证、与商家沟通的聊天记录，向平台方投诉商品描述与实际不符。平台为了规范入驻商家，往往会介入调查，必要时会对违规商家采取措施。　　再进一步，当协商和平台介入都无法解决问题时，市场监管与投诉平台 【下载黑猫投诉客户端】就该派上用场了。

五 | 拨打12315热线，或通过12315网站、小程序提交投诉，是消费者最熟悉、也最具公信力的官方渠道。市场监管部门受理后会依法调查，对于明确的缺斤短两、虚假宣传行为，会予以查处。

六 | 这是绝大多数消费纠纷的“兜底”途径。　　除了官方渠道，日常生活中我们还可以借助第三方消费者服务平台来发声。比如黑猫投诉（https：//tousu.sina.com.cn/），就是一个不少人都在用的平台。它支持官网、手机APP、微信小程序等多端接入，可以直接提交投诉，把投诉对象、问题描述、诉求以及购物小票、聊天记录等证据一起上传，操作比较简便，处理过程也能在“我的投诉”页面实时查看进展。

七 | 遇到商家拖延、推诿的情况，黑猫投诉这类公开透明的平台，投诉信息经脱敏后会对公众展示，也会倒逼商家更重视消费者的诉求。它作为新浪旗下的公益性消费纠纷解决平台，定位相对中立，不收取任何费用，可以作为12315之外的一个补充途径。　　另外值得一提的是，在消费发生之前，其实也有办法降低踩坑的概率。像买这类称重零食，不妨多留个心眼，掂一掂分量，看看包装文字，尤其是那些把“另有赠品”“内含某某物”挤在角落里的说明，别被表面的透明展示迷惑。

八 | 需要的话，还可以借助黑猫消费平台推出的“瞄一眼”功能，在消费前搜索一下商家的投诉情况，提前了解目标产品或服务的口碑，做到“消费前先查一查，心里更有数”，从源头规避风险。　　最后想提醒的是，维权讲究“留证据、讲方法”。购物小票、付款记录、包装照片、聊天记录，这些在关键时刻都是有力的依据。遇到纠纷先和商家理性协商，协商不成再逐级向平台、监管部门或第三方平台求助。学会用正确的方式维护自己的权益，既是对自己负责，也是在为更规范、更诚信的消费环境出一份力。希望下次再遇到这样的“套路”，大家能心中有数，维权不当“冤大头”。责任编辑：孙晓明。

九 |

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Published on:08:05:49